Contact us
Every message is answered by a person on our small support team. Email is the fastest way to reach us — we don't run a phone line or live chat, so nothing gets lost in a queue.
Email us
General questions, orders and deliveries: hello@auravita.com
Returns and refunds: returns@auravita.com
When you'll hear back
We reply within one business day, Monday to Friday, 9am–5pm UK time. Messages sent at the weekend or on a UK public holiday are answered the next working day. If a question needs a delivery update from a carrier, it can take up to three working days.
How to reference your order
Include your order number (it starts with AV- and appears in your confirmation email) and the email address you used at checkout. For a damaged or incorrect item, attach a photo of what arrived — that lets us send a replacement without asking you to post anything back.
Returns address
Please email us before sending anything back. We issue a return reference and the correct address for your country in that reply — parcels returned without a reference can't be matched to an order.