Terms & Conditions

AuraVita sells plant-led transdermal wellness patches direct to customers, with no retail middlemen. 'We', 'us' and 'our' mean AuraVita; 'you' means the person placing the order. Our contact address for anything contractual — orders, cancellations, complaints, guarantee claims — is hello@auravita.com, and we answer within one working day, Monday to Friday.

You must be 18 or older and ordering for yourself or someone in your household. You confirm the billing address matches your payment method and that the delivery address is one you can receive parcels at. We can refuse or cancel an order where we reasonably suspect card fraud, a mismatched address, or resale — in every such case we refund in full and email you the reason.

Adding a patch to your cart is not an order. Your order is placed when you complete payment, and our contract with you begins when we email your order confirmation. If we can't fulfil something between those two moments — a stock gap, a price error, a delivery country we can't ship to — we cancel that line and refund it rather than substituting a different product.

Prices are shown in the currency selected in the site header and include VAT where applicable. Shipping is added at checkout and shown before you pay, never after. If an obvious pricing error appears — a decimal in the wrong place, a discount stacking in a way we clearly didn't intend — we'll contact you before dispatch and let you either confirm at the correct price or cancel for a full refund.

Card payments are captured by Stripe through an embedded checkout on our own page. We never see or store your full card number; Stripe holds it and returns only a token plus the last four digits so support can identify your order. Recurring deliveries use the same saved payment method until you change or cancel it.

Nearly everything we sell ships on a recurring basis, because a patch protocol only works if you don't run out. Your first box ships as soon as your order is confirmed. After that, deliveries repeat every 30 days, on the cycle shown at checkout before you pay. A multi-pack is several months of supply delivered in one parcel, and it still renews on the same 30-day cycle. You can skip a delivery, change the date, swap the patch or cancel outright at any time, from your account or by emailing us — there is no minimum term, no cancellation fee and no phone call to sit through. Cancel before a renewal is charged and nothing further is taken. Full detail is on the How Delivery Works page.

UK and EU customers have a statutory 14-day right to change their mind on distance purchases, and our own 90-day money-back guarantee is deliberately more generous than that: try the patches, and if they aren't for you, claim a refund within 90 days of delivery even if the box is open. The Guarantee page sets out exactly how a claim works and what we need from you. Neither route affects your separate legal rights if a product arrives faulty or not as described.

AuraVita patches are food supplements presented in transdermal form. They are not medicines, and nothing on this site is medical advice, a diagnosis, or a substitute for care from your doctor or pharmacist. They are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant or breastfeeding, under 18, taking prescription medication, or managing a health condition, speak to a qualified healthcare professional before you start. Stop use and tell us if skin irritation appears.

You may browse, share and print pages for personal use. You may not scrape the site, resell our content, copy our product photography or copy into your own store, or attempt to interfere with the site's security or availability. Reviews and customer photos are published with the customer's permission; we may remove any submission that is abusive, makes a health claim we cannot substantiate, or isn't from a verified buyer.

The AuraVita name and logo, our product names, page copy, photography, illustration and site code are owned by or licensed to us and protected by copyright and trade mark law. Ingredient names and generic terms are not claimed as ours.

We are responsible for loss you suffer that is a foreseeable result of us breaking these Terms or failing to use reasonable care. We do not exclude or limit liability where the law does not allow it — including for death or personal injury caused by our negligence, or for fraud. Otherwise, and to the extent the law permits, our total liability for any claim relating to a product is limited to the amount you paid for that product. We are not liable for delays caused by events outside our reasonable control, such as carrier disruption or customs holds, though we will always help you resolve them.

We may update these Terms — for example when we add a delivery country or change a shipping partner. The version published when you place an order is the version that applies to that order, and we email active subscribers before any change that affects a live recurring delivery.

Send any complaint to hello@auravita.com with your order number and we'll work through it with you directly; we'd much rather fix a problem than argue about one. These Terms are governed by English law, and the courts of England and Wales have jurisdiction, without affecting the consumer-protection rights of your country of residence.

Anything to do with these Terms: hello@auravita.com.